Process Automation gone wild – untangling the RPA web

At a conference recently I was listening to manager talk about how they have deployed RPA (robotic process automation) tools to everyone in their contact center. I asked how much effort had gone into documenting what the current processes are: Response was a blank stare. I then asked how much training had gone into methods [...]

Automating application testing – begin with end in mind

The questions I get most often is where to start with application test automation? Followed by what things to look for in a tool? I get similar questions whether it is test automation or robotic process automation. But before I tackle the first two, the conversation I try to steer back to is what [...]

By |2021-02-21T22:38:17-06:00May 6th, 2020|Process Automation, Test Automation|
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