About Patrick Grant

A technology operations enthusiast who saw the potential in test automation and automation in general to deliver better service to end users. I believe that automation need to be coupled with process analysis and performance measurement. My background covers ERP and COTS (commercial off the shelf) systems that support business operations in large and small enterprises. A fan of lean methodologies, agile, ISTQB, automation, learning and results.

Process Automation gone wild – untangling the RPA web

At a conference recently I was listening to manager talk about how they have deployed RPA (robotic process automation) tools to everyone in their contact center. I asked how much effort had gone into documenting what the current processes are: Response was a blank stare. I then asked how much training had gone into methods [...]

Automating application testing – begin with end in mind

The questions I get most often is where to start with application test automation? Followed by what things to look for in a tool? I get similar questions whether it is test automation or robotic process automation. But before I tackle the first two, the conversation I try to steer back to is what [...]

By |2021-02-21T22:38:17-06:00May 6th, 2020|Process Automation, Test Automation|
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