Automating application testing – begin with end in mind

The questions I get most often is where to start with application test automation? Followed by what things to look for in a tool? I get similar questions whether it is test automation or robotic process automation. But before I tackle the first two, the conversation I try to steer back to is what [...]

By |2020-05-08T00:32:03-05:00May 6th, 2020|Process Automation, Test Automation|0 Comments

Process Automation gone wild – here comes RPA sprawl

At a conference recently I was listening to manager talk about how they have deployed RPA (robotic process automation) tools to everyone in their contact center. I asked how much effort had gone into documenting what the current processes are: Response was a blank stare. I then asked how much training had gone into methods [...]

By |2020-05-06T06:46:38-05:00May 4th, 2020|Performance Measurement, Process Automation|0 Comments